Several SMUD business customers report receiving a phone call from someone claiming to represent SMUD. The person threatens to shut off the electric power unless the customer pays a past-due bill immediately at a payment facility. Similar scams involving other companies have hit homeowners, too.
Don’t be taken in by this trick. If you receive a call like this, please let us know. Hang up and call SMUD Customer Service:
For residential customers — 1-888-742-SMUD (7683)
For business customers — 1-877-622-SMUD (7683)
TDD number for the hearing impaired: 1-916-732-6630; after business hours, 1-916-732-5596.
SMUD does not direct our customers to a payment facility. If your bill is past due, the best thing for you to do is to call SMUD Customer Service to make payment arrangements.